Customer Testimonials
The best car dealer in all of South Florida — and that includes everyone, from the salespeople with Miguel as my personal sales guy to the finance team, all the way to the best manager, Jeremy, who runs the place. It’s probably thanks to him that I had such a great experience buying my car at this BMW branch. My family and I have bought many BMWs over the years, but I have never had such a quick, smooth, and upscale experience as I had today with Jeremy and his amazing team. Highly recommended!🙏🙏🙏👏👏👏👏👏👏👏🍷
Excellent Service by Andres Gutierrez this morning. Flat tire and overnight Sunday Tow. Andres picked up my 8am call and said I'm already working on it. He sent me a video of the work with the Car in the air and had a Lyft picking me up to get my car. I left at 10am. Elite Service at BMW of Pompano Beach.
Frank is always excellent to work with. He responds quickly, is professional and a pleasure to do business with.
Monique (sales), Jeremy (manager), and Russell (finance) made the process of buying a car enjoyable. I’ve been with BMW since 2013 but this is by far the best experience I’ve had. If you want to deal with people who care, work on your behalf, and don’t waste time, you have no other choice but to come to these guys!!
At first I would rate my experience as. 5 star rating.....but as time went on I realized my experience was not 5 star. Our salesman Milson was terrific, great personality and efficient. I was an out of state buyer and I paid cash for my vehicle purchase. Here is where my experience declined. I was informed by finance dept that my purchase would be a turn-key registration in Mass. as sales tax was applied and my vehicle was insured before being loaded for transport. Upon arrival of vehicle in Mass I went to register my vehicle and was declined. It was ...
5 Stars! I just bought my BMW yesterday from Milson at the Pompano Beach location, and I couldn’t be happier with the experience! From the moment I walked in, Milson was welcoming, patient, and super helpful. The whole process was smooth sailing—no stress, no pressure, just great service. He made sure everything was clear and easy to understand, and went above and beyond to make the experience enjoyable. If you’re looking to buy a BMW, definitely go see Milson in Pompano Beach. He’s the best!
Amazing service department!! Kept their promises, and I felt like I was really cared about! I love this dealership!
Excellent service, thank you. Appreciate the videos and timeliness of services. Keep up the great work.
Excellent service Customer service was excellent, staff professional and customer focused. Our go to dealership when we need service.
The whole process was seamless and excellent . Andres was very helpful and efficient . Everything was completed in the time frame discussed .
The service department is absolutely amazing. From the drop off, til picking up my vehicle was amazing!!!! Keep up the great work.
Mr. Andrés Gutiérrez treated me very cordially and solved my problem as quickly as he could.
Great service tech and dealership. Returned our BMW cleaner and shinier! Very thorough and provided a video of the inspection.
Appt set up within days- service advisor was excellent. He took care of all I needed
Extremely overpriced and provided completely false information to sell additional service work that was unnecessary. New sales were nice but also crazy add on pricing.
I had an amazing experience dealing with Johnathan from service department. He was super helpful and professional!
We went to several dealerships before purchasing the X3. We had the best experience at Pompano from start to finish. JP was amazing. This is the second BMW we have purchased at this dealership (also the farthest from my house) and will continue to come here for future purchases.
We are very happy we purchased our new car from BMW of Pompano Beach. Samson did everything he could to make our purchase a DREAM
Jonathan my service advisor was excellent at service and followed up promptly. I works recommended service at Vista Pompano Florida
They are great. We placed our order and it arrived 2 weeks early Thank You
Michael Fine, Service Advisor, is great. Easy to schedule appointments for service. When items need to be fixed, he thoroughly explains the issues, etc. Highly recommend him.
The experience was wonderful , and the staff was very helpful.
The entire staff was fantastic. From JP and Rami in sales to Russell in financing the entire purchase was easy and seamless.
Service was great! Didn’t sit in the dealership for too long for my car
I recently purchased a 2025 BMW X5 from BMW of Pompano, and I couldn’t be happier with the experience! From start to finish, JP Souza went above and beyond to make the process smooth, transparent, and enjoyable. His knowledge, professionalism, and genuine care for his customers truly set him apart. JP took the time to understand exactly what I was looking for, answered all my questions with patience, and made sure I got the perfect X5 with all the features I wanted. The dealership itself was top-notch—friendly staff, great inventory, and a seamless buying process. If you’re in ...
Bmw is one of the dealer that take care of all the services possible on your vehicle when you get there
Great experience! Andres gave me a realistic timeline of how long service would take and all services were completed. Communication was great, which has not been my experience at other dealerships(including other BMW dealerships). Will definitely be bringing my car back only to this location.
The only place I would purchase a new BMW from the people's are very friendly.
The service department at BMW of Pompano Beach is quick and efficient. There is always clear communication with every step of the process.
Professional service. The service advisor does not try to hard sell the unnecessary services. Prompt appointment setting.
MICHAEL FINE WENT ABOVE AND BEYOND TO HELP ME WITH A LOANER SO i COULD BRING MY CAR IN FOR SERVICE
Sam was super helpful! Very responsive, helpful, and understanding throughout the process of buying my wife a car. Thanks Sam and Rami!
I recommend getting your next vehicle at BMW of Pompano. The whole process was smooth from start to finish. I was there with my baby and everyone was so friendly. Willy and Carlos went above and beyond offering me water and snacks as well as assisting me with my stroller navigating the areas. I love my car purchase.
There are, of course many honest people that work at that dealership. I simply was handed to someone who was dishonest.
I am very happy for the service thanks you I will be back soon for more service
Convenient and courteous scheduling. My trunk closure issue was diagnosed and fixed and my car washed in less than two hours. The waiting area is comfortable and restrooms are immaculate. Great service!
I was provided good and prompt service by Andres representative and received car back the same day.
A fabulous buying experience with very respectful and responsive salespeople, managers and finance! All helped me with honest and fair negotiation, as opposed to most dealers who have some shady tactics and add-ons. Very impressed at every aspect of their customer service.
I have purchased and serviced many BMW’s over many years from/at BMW of Pompano Beach (was Vista Motors Pompano). Their sevice department and sales department has always been top-notch. Frank in service is the best to work with.
Always a pleasure
My service advisor was fantastic.. He went above and beyond to ensure I had a great experience.
Andres was very pleasant and helpful and advised me on what parts were due for renewal.
My advisor did a great job by providing a much needed loaner. I’ll be back for sure.
Everything went great ! The whole staff was great ! I am done with this rating bye
Fantastic service and customer service! The most efficient, honest and courteous salesperson and manager. It’s the first dealership without gimmicks and add-ons. Just quality people who treat customers with respect and care! Thank your team: JP Souza, Dean and Russell for making my experience so rewarding!
Alejandro was very understating and helpful to be sore everything was done to the highest level of quality .
I stopped into this BMW dealership on Federal Highway not to purchase a BMW but to see if they had any job openings for a receptionist. I spoke to Dean who was sitting at the front desk along with two other gentlemen and also met with Dean's mother who works there. Unfortunately they don't have a need for a receptionist since this is a very small dealership. Kelly suggested I go over to the BMW dealership in Coconut Creek which I did andhanded in my resume maybe something will come up, but the people here in Pompano Beach ...
Customer service is top notch , I’m treated like family every time I take my car there
Excellent support and advice in choosing my new truck from J.P.
Jonathan was great. Went out of his way to make sure everything was done on time
They turned a bad car buying experience into a great one! So glad I made the trip to Pompano for the highest level of customer service. Really appreciate Geno, Carlos, Milson, and Cooper for really going above and beyond!
Mike Fine is very professional and helped this first time BMW driver through the process
Have a long history with this dealership and they always treat me right. Will be back again!
Fantastic sales experience with Willy and the team at BMW of Pompano Beach! Great deal!
Very pleased with my experience at BMW of pompano! At service department, was assisted by Andres Gutierrez, very polite and professional.
I ordered a replacement key fob for my car and had to make two trips to dealership: the first trip was to place order and the second to activate the new fob. Initially, employees seemed unfamiliar with the process due to our purchase of the MAX Protection Plan upon leasing the car at the dealership. However, once Jonathan Perez stepped in to manage the situation everything proceeded smoothly. Based on this experience, I will request Jonathan for any of my future appointments. He handled my request with care, ease, and understanding! In addition, our Salesperson, Tarik Graham stopped in to ...
Service was fast and efficient. The staff was incredibly friendly. The value and prices are extremely competitive.
Jonathan & Frank in the service department are the best in the area. Only reason I come
Very enjoyable sales experience
Everything was great. Michael Fine is a great advisor. He was able to save me money on my brake service.
Michael is always a pleasure to deal with. He makes sure that we get in and out without any trauma or drama. We always get the X5 back running like new. Thanks again, Michael!
Professional and good service
Awesome service ! Jonathan Perez my SA is outstanding! Easy to get an appointment and was constantly updated on the status of my repairs .. was given a courtesy vehicle! Highly recommend Jonathan and BMW of Pompano Beach
Courtesy sales and respectful. Service was very good as a follow up to my purchase.
The only part of the experience that was good was when I called to tell you my car died and was being towed to your facility. The lady who answered the phone was very nice and helpful.
Mike Fine helped me with my service on my BMW. Had a great experience. I am very happy at the Pompano Beach BMW 😊
Mike kept me up to date on the progress of the repair and kept my wait time to a minimum. great job.
I couldn’t be happier with the service! Michael Fine is terrific and goes above and beyond! Thanks for making it easy to take care of all my car’s service needs.
Jonathan has always been outstanding at helping me. Specifically he has contacted my warranty company to make my need to be involved painless. Customer service is key to their approach and doesn't go unnoticed.
Excellent services , great and professional staff . I recommend 100 percent. Trust the process in all way
Prompt and fast service. I was taken care of immediately by customer service in the parts department. Thank you
Excellent Transaction and Staff
This is the 2nd BMW I have leased here. Both times my experience was flawless. Sal was Great to deal with , he is extremely patient and has been in the business for 30+ years I believe. Very knowledgeable !
Solid dealer for service and sales.
The dealership is clean, attractive, all personnel friendly. Our sales associate Chad Stephens is exceptionally knowledgeable, efficient and personable. He made the buying process simple and pleasant.
Excellent service by Andres and the mechanics involved in the repair of my 22 bmw 430i
Best dealership for service the service manager frank always makes sure I am taken care of and my advisor Johnathan always makes sure I’m in and out without any problems.
Excellent experience with sales. Chad Stephens, my salesperson, is so knowledgeable, patient and diligent. I felt he was just as invested in my new, custom X6M60 as I was. It made the process so fun. And, I felt treated fairly on pricing by manager, Rami. All this makes for the ultimate driving experience!
Absolutely disgusted with the service my wife received from your service department. We purchased a brand new 2024 x3 in may for $58000.00 , and two weeks ago when I was out of the country my wife’s card BMW app alerted me to say tire pressure alert. She headed right to you guys and was charged $610 for one new tire . I checked with your supplier and that tire can be bought for $187.55 plus 1hour labor can’t equal $610 . It’s disgusting to think that’s how you treat an old customer.
Jonathan Perez and the Pompano Vista BMW service team were professional, hospitable and amazing as always! Looking forward to my next service! Thank you!
Clean clear concierge accurate estimate for the whole thing the work the inspection and the time frame
Very professional and helpful fast and courteous service I definitely recommend others to give it a try and enjoy a pleasant experience
So awesome to have that level of service so close to home. Always on time as well
I have been driving a BMW since 1988 and have been to over 150 Dealerships. By FAR BME of Pompano is the best BMW Dealership I have ever worked with. They are the best in class!
Mike Fine is an outstanding service advisor when there was. A probably he took care of the problem..
Efficent, courteous, available, good quality of work, explanatory, respectful,, care,, make sure that the car will be ready on time.
Although it took considerable discussion and time, we found the right vehicle and agreed on the right price. Tarik was forthcoming and honest, and I felt I made a friend in the process. I love my 2024 X3 and appreciate the professionalism of the entire team at BMW of Pompano Beach.
Excellent. Staff were consistently great. Vehicle was as stated and sales person, Miguel, was very helpful.
Great service starts with the team. Consistency is always on point from the team itself.
Always great customer service,friendly staff. I will definitely keep coming back to this location
A simple service, an oil change, took me 4 hours in the waiting room. And at the end, I didn't have my car washed.
Great customer care quality service, and when they said they would have things done they were done. I never worry taking my car to that dealership.
Polite and attentive sales staff. No pressure techniques .
Long wait times with no loaner cars available, services unnecessarily expensive, out of stock complimentary snacks, no wifi, but employees were mostly friendly